ShopThing Marketplace: Authentication

If you sell a bag that is equal to or greater than $500 in your local currency, you will be required to send it to ShopThing for authentication at your cost.* This step aims to provide the buyer with added confidence in the transaction. Please complete the steps below, upon selling a bag equal to or greater than $500.

  1. Confirm your order in the ShopThing app.

  2. Log in to your ShopThing Dashboard.

  3. Navigate to the Pending Shipments tab of the left hand navigation bar. Any orders requiring authentication will be marked with a red note that reads “Order Requires Authentication.”

  4. Click the hyperlinked order number next to the relevant order.

  5. You’ll be directed to the order page where you can:

    • Confirm the order information and media.

    • Scroll to the bottom of the page and click “Generate Authentication Label.”

  6. Generate the label. NOTE: The appropriate fulfillment centre (US or Canada) will be selected based on your “Shipping From” address, so please ensure it is accurate before proceeding.

  7. ShopThing will authenticate the item using Entrupy or Real Authentication.

  8. If the item is successfully authenticated, ShopThing will continue to ship it to the customer.

  9. In the event that the item fails authentication, ShopThing will ship the item back to you.

*Please be aware that there will be associated costs for this authentication process that will be automatically deducted from your Payout. These fees include the following:

  • Shipping label**

  • Authentication fee: Approximately $25-$40, or $100 if the item is Hermès and a bag. If the handbag sold is not a brand supported by our authentication service, please be ready to provide proof of purchase if requested (i.e. Jacquemus).

  • Return Shipping label**: In the event that the item is deemed inauthentic, ShopThing will return the item to the seller.

The following brands are not supported by our trusted authentications services and must be accompanied with proof of purchase (i.e receipts) that we can offer the customer as an alternative to an authentication certificate: Jacquemus, Polene, Miu Miu, Cartier, Toteme, Bvlgari, Emilio Pucci. If the customer does not wish to take the order, we will proceed to cancel the order and issue a refund.

NOTE** The cost of Shipping labels are subject to change. We will not know the cost of the labels until they are generated.

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