Payment & Security
Charging Payments & Anti-Fraud
WHAT PAYMENT METHODS DO YOU SUPPORT?
Our secure checkout is powered through a secure payment processor and supports all major credit cards: Visa, Amex, and MasterCard.
CAN I PAY WITH PAYPAL?
Unfortunately, our secure checkout flow only accepts credit card (Visa, Amex, and Mastercard) payments.
HOW SECURE IS YOUR CHECKOUT PROCESS?
To safeguard your credit card purchases, our customer success department will be in contact with you if your shipping and billing information does not match, to carry out anti-fraud checks, before continuing to process your transaction. Your billing name, address, and phone number must match the information that appears on your credit card statement. If not, your order may be delayed or cancelled.
Our payment process is PCI Service Provider Level 1 which is the highest grade of payment processing security. This is the most stringent level of certification available in the payments industry. All credit card information is encrypted when inputted.
What Happens After I Pay?
WHAT HAPPENS AFTER I PAY FOR MY ITEM?
After checkout, we begin processing your order. Once your order is placed, you will receive an Order Confirmation Email. Occasionally we may need to cancel your order if the item is damaged or the inventory conveyed to us by the retailer was incorrect. In this case, you will receive a Cancellation Email and the pre-authorization for the order amount will fall off your credit card in about 7 business days (depending on your bank).
HOW MUCH DOES SHIPPING COST?
Each Marketplace Seller determines pricing based on where the item is coming from, size and weight. It will vary and we encourage you to go through checkout to see your shipping costs. For more information, check out our Shipping & Returns page.
Refunds
HOW LONG DOES IT TAKE TO PROCESS MY REFUND?
Due to the nature of our live shopping events, and as per our Terms & Conditions, all sales are final. In the unlikely scenario that a product you receive is damaged, our Customer Service team (hello@shopthing.com) will look into the case and process a refund if it is determined that the customer received the product damaged and the damage was not caused by customer wear. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the refund has been processed.
WHEN WILL I SEE THE FUNDS BACK INTO MY ACCOUNT?
Refunds require roughly 3-5 business days to process, with most refunds being received in about 7 business days, depending on your bank. We suggest contacting your financial institution for more information on when the refund amount can be seen in your account as each bank has varying processing times.
Taxes, Duties, & Additional Charges
DO I HAVE TO PAY DUTIES?
For orders being purchased in your own currency, there will be no duties. If you purchase in a currency other than your own, you may incur duties for which you will be responsible to pay. ShopThing does not control these fees, therefore, we are not able to waive them upon delivery. You will be charged by the courier directly. Duties are dictated by customs and can vary depending on how many items are in your order. Failure to pay customs fees will result in the parcel being sent back to us. Shipping and handling fees are nonrefundable.
ARE THERE ADDITIONAL CHARGES?
Items “sold by and shipped by” ShopThing verified shoppers will have a service fee, as well as local taxes and shipping (if applicable). Please note that our service fee is subject to change without notice.
I STILL NEED HELP!
Our Customer Service will be happy to help - drop us a note at hello@shopthing.com. Chat soon!
Shipping Options
Please see our Shipping & Returns page.