Payment & Security

Charging Payments & Anti-Fraud

WHAT PAYMENT METHODS DO YOU SUPPORT?

Our secure checkout is powered through a secure payment processor and supports all major credit cards: Visa, Amex, and MasterCard.

CAN I PAY WITH PAYPAL?

Unfortunately, our secure checkout flow only accepts credit card (Visa, Amex, and Mastercard) payments. 

HOW SECURE IS YOUR CHECKOUT PROCESS?

Due to the nature of our sales, our team may need to verify additional details about an order for your own security, and to ensure the card used is not being compromised. Once all requested information has been provided, we will be able to proceed with processing your order. If not, your order may be delayed or cancelled. 

Our payment process is PCI Service Provider Level 1 which is the highest grade of payment processing security. This is the most stringent level of certification available in the payments industry. All credit card information is encrypted when inputted. 

In addition we have integrated with 3D Secure (3DS) to add an extra layer of authentication, protecting our customers by requiring verification from their bank during transactions. 

WHAT CURRENCY WILL I BE CHARGED IN?

Since we operate in both Canada and the U.S., our events are conducted in either Canadian or U.S currency, depending on the event location. Each event will display either CAD or USD beside the price and your payment method will be charged in the displayed currency and converted through your bank.

WHY WAS I CHARGED FOR AN ORDER?

Once an order has been placed, the funds for the purchase will be temporarily on hold. Please note this is a pre-authorization. If your order has been confirmed, you will receive an Order Confirmation Email and the funds will be deducted from your account. 

In the case of a cancelation, you will receive a Cancelation Email and the pre-authorization for the order amount will be lifted from your credit card in 3-7 business days (depending on your bank)

ARE THERE ADDITIONAL CHARGES ON AN ORDER?

On all items “sold by and shipped by ShopThing,” we incorporate a service fee into the product price which is the price customers see when making a purchase. The only exception is express shipping or package protection which are optional add-ons at check-out.This service fee is essential for covering our costs and sustaining our business. For complete transparency, a detailed breakdown of the service fee is always provided in your order confirmation email. In addition, you may be charged local taxes.

Please note that our service fee is subject to change without notice and is non-refundable.
 

WHY AM I BEING CHARGED TAXES?

At ShopThing, we operate with two distinct business models, each of which follow different taxation rules based on various factors, including jurisdictional regulations and business practices. In both models, we operate in accordance with all applicable laws and regulations, including those related to taxation.

Under the ShopThing model, we act as an agent and as such the taxes we charge our customer is based on where the event is held. Under our Marketplace model, independent sellers are shipping their own items to the customer and as such the taxes we charge our customer is based on where they are located.

If you have further questions, please review our Terms and Conditions for Purchasing Goods and Services.

I STILL HAVE QUESTIONS!   

Our Customer Service will be happy to help - drop us a note at hello@shopthing.com. Chat soon! 

Shipping & Delivery Questions?

Please see our Shipping & Delivery page.