FAQs

How does ShopThing work?

Firstly, welcome! We’re so happy you’re here. We have a whole page dedicated to helping our users understand how our service works. Head on over to the How it Works page to learn more about ShopThing.

What is Live shopping?

Live shopping means you can watch our Shoppers shop, try on, review, and post different brands and products to our App every single day, in real-time!

Don’t like trying things on? Busy schedule? Your favorite brands don’t have stores in your area? We’ve got you covered!

ARE YOUR ITEMS AUTHENTIC?

Yes! Everything we sell is authentic and purchased brand new or pre loved directly from the brand or authorized retailers like department stores.

HOW CAN I GET ON THE APP?

We’re available on both the iOS and Android app stores! Simply download the app from either the iOS App Store or the Android Play Store and create an account!

WHAT PAYMENT METHODS DO YOU SUPPORT?

Our secure checkout is powered through a secure payment processor and supports all major credit cards: Visa, Amex, and MasterCard.

CAN I PAY WITH PAYPAL?

Unfortunately, our secure checkout flow only accepts credit card (Visa, Amex, and Mastercard) payments.

I CAN’T FIND MY CONFIRMATION/SHIPPING EMAIL? HOW LONG DOES IT TAKE TO RECEIVE YOUR EMAILS?

Our emails may have ended up in spam/junk/promotion folders. Kindly check there and move it to Inbox so you don’t miss our next email! 

If you don’t see it, please send us an email and our Customer Service team can look into it for you!

ARE YOU ACCEPTING APPLICATIONS FOR NEW SHOPPERS? 

We’re always looking for more Shoppers to join the team! To apply, please fill out our form here. If there’s a good fit, we will be in touch!

WHAT IS YOUR RETURN POLICY?

Due to the nature of our live shopping events, all sales are final. We want you to feel confident in your purchase so we’re happy to help you with sizing, fit, or any questions that you may have - just start a chat with the Shopper!

WHAT HAPPENS AFTER I PAY FOR MY ITEM?

After checkout, we begin processing your order with the retailer.

Once your order is placed, you will receive an Order Confirmation Email. Occasionally we may need to cancel your order if the item is damaged or the inventory conveyed to us by the retailer was incorrect. In this case, you will receive a Cancellation Email and the pre-authorization for the order amount will fall off your credit card in about 7 business days (depending on your bank).

HOW LONG DOES IT TAKE TO SHIP?

Your order should ship in 1-3 weeks after your order is confirmed.

DO I HAVE TO PAY DUTIES?

For orders being purchased in your own currency, there will be no duties. Please note that cross-border purchases (orders made not in your local currency) may incur duties, dictated and charged by customs, entirely out of our control.

ARE THERE ADDITIONAL CHARGES?

ShopThing adds a service fee, as well as local taxes. Please note that our service fee is subject to change without notice. You can find a full price breakdown at checkout.

MY ORDER STATUS SAYS PENDING - WHAT DOES THAT MEAN? 

Pending means you have placed your order but the Shopper has yet to purchase the product and confirm the order.

MY ORDER STATUS SAYS CONFIRMED - WHAT DOES THAT MEAN?

Confirmed means your Shopper has purchased your order from the retailer and is waiting to receive the item to be shipped. We will perform a thorough quality check (checking sizing, no damage, etc.) before sending the order to you!

MY ORDER STATUS SAYS FULFILLED - WHAT DOES THAT MEAN?

Your order is out for delivery. YAY! Tracking information is included in your Shipping Confirmation email. Please Note: Our packages require a signature upon delivery, so please ensure someone is home as it gets close!

MY ORDER WAS CANCELED, BUT I WAS CHARGED? 

You won't be charged for this item. We authorized your card for the full amount of the purchase when you placed your order, but this authorization will be fully refunded to your credit card in about 7 business days, depending on your bank.