Terms of Use
Important highlights:
Due to the nature of our personal shopping events which take place at sample and warehouse sales, outlets, and exclusive shopping events, all sales are final. If you have additional questions regarding items posted, such as sizing and fit, please DM your shopper in advance of purchasing
In the event of a problem with your order, kindly email us at orders@shopthing.com and it will be reviewed on a case by case basis. Kindly note that return shipping is not included.
In the event that the item was listed with the wrong retail, service fee, tax or shipping price, your order will be cancelled and a new product link may be provided.
We do not offer price adjustments on items purchased.
If you have any questions about what we do, you can always visit the How it Works section or FAQs. Still need help? Feel free to Contact Us at anytime!
Legal General Terms and Conditions:
Acceptance of the Terms and Conditions of Use
These general terms and conditions of use (these “General Terms and Conditions”) constitute a legal agreement and are entered into by and between you and ShopThing Inc. (“Company,” “we,” “us,” “our”). These General Terms and Conditions, together with our Terms and Conditions for Purchasing Goods or Services, and our Privacy Policy govern your access to and use of (i) our website, ShopThing.com, and all pages associated thereto, (ii) the ShopThing iOS mobile app, (iii) the ShopThing Android mobile app, and (iv) the ShopThing page or profile on any social media network, including without limitation, Instagram and Facebook (each a “Site” and collectively, the “Sites”).
BY USING THE SITE(S) YOU ACCEPT AND AGREE TO BE BOUND BY AND COMPLY WITH THESE GENERAL TERMS AND CONDITIONS, OUR CONDITIONS FOR PURCHASING GOODS OR SERVICES AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OR THE PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE SITE(S)
By using the Site(s), you represent and warrant that you are 18 years of age or older. If you are between the ages of 13 and 18 you must fully review these Terms and Conditions with your parent or legal guardian prior to using the Site(s). Children under the age of 13 may not use the Site(s).
Modifications to the Terms and Conditions and to the Site(s)
We reserve the right in our sole and absolute discretion to revise and update these terms and conditions from time to time. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Site(s).
To improve the Site(s), we may add or remove features, functionalities, and the support of certain devices and platforms. Our services may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures. We may discontinue some or all of our services, including certain features and the support for certain devices and platforms. Where feasible, we will provide you with prior notice of any such discontinuation. Events beyond our control (such as acts of God, flood, fire, earthquake, explosion, epidemics, pandemics (including COVID-19), war, terrorism, civil unrest, labour actions, national or regional emergencies, or any similar event) may temporarily or permanently impact our ability to provide you with access to the Site(s).
Your Use of the Site(s) and Account Set-Up and Security
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized collection, use, and disclosure. You can learn more about our security practices by reviewing our Privacy Policy.
The safety and security of your information also depends on you. Users are responsible for maintaining strong security protection and for taking other reasonable precautions necessary to prevent others from gaining access to their accounts on any of our Sites.
Any username, password, authentication link or any other piece of information chosen by you, or provided to you as part of our security procedures, must be treated as confidential, and you must not disclose it to any other person or entity.
Prohibited Use
You are prohibited from attempting to circumvent, and from violating, the security of the Site(s), including, without limitation by: (a) accessing content and data that is not intended for you; (b) attempting to breach or breaching the security and/or authentication measures which are not authorized, including by attempting to reverse engineer code or reviewing or modifying application binaries; (c) restricting, disrupting or disabling service to users, hosts, servers, or networks; (d) illicitly reproducing TCP/IP packet headers; (e) disrupting network services and otherwise disrupting our ability to monitor the Site(s); (f) using any robot, spider, or other automatic device, process, or means to access the Site(s) for any purpose, including monitoring or copying any of the material on the Site(s); (g) introducing any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (h) attacking the Site(s) or any related site or service via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing, or crashing; and (i) otherwise attempting to interfere with the proper working of the Site(s).
You are prohibited from using the Site(s) for any illegal or unauthorized purpose, and you must not use the Site(s) to abuse, harass, threaten, impersonate, or intimidate any other user of the Site(s).
Intellectual Property Rights and Ownership
You understand and agree that each Site and its entire contents, features, and functionality, including, but not limited to, all information, software, code, text, and displays, are owned by the Company, its licensors, or other providers of such material and are protected in all forms by intellectual property laws and rights including without limitation, copyright, trademark, patent, trade secret, and other proprietary rights.
The Company name, logos, product and service names, designs, images, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. Other names, logos, product and service names, designs, images, and slogans mentioned, or which appear on the Site(s) are the trademarks of their respective owners. Use of any such property, except as expressly authorized, shall constitute an infringement or violation of the rights of the property owner and may be a violation of federal or other laws and could subject the infringer to legal action.
You may only use the Site(s) for your personal and non-commercial use. You shall not directly or indirectly reproduce, compile for an internal database, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Site(s), in any form or medium whatsoever.
Any use of the Site(s) not expressly permitted by these General Terms and Conditions is a breach of these General Terms and Conditions and may infringe or violate copyright, trademark, and other intellectual property laws.
Personal Information: Grant of Licence
The Site(s) may require you to provide certain personal information, such as your name, address and credit card information. By using the Site(s), you agree to our collection, use and disclosure of such personal information in accordance with these General Terms and Conditions, our Terms and Conditions for Purchasing Goods or Services, and our Privacy Policy. You hereby grant us a world-wide, royalty free, perpetual, irrevocable, non-exclusive licence to use, collect and disclose such personal information strictly in accordance with these General Terms and Conditions, our Terms and Conditions for Purchasing Goods or Services, and our Privacy Policy. We will not use your personal information for any other purpose without your consent.
Geographic Restrictions
The owner of the Site(s)is based in Ontario, Canada. We currently provide the Site(s) for use only by persons located in Canada and the United States. The Site(s) are not intended for use in any jurisdiction where its use is not permitted. If you access the Site(s) from outside Canada or the United States, you do so at your own risk and you are responsible for compliance with local laws of your jurisdiction.
Disclaimer of Warranties
YOU UNDERSTAND AND AGREE THAT YOUR USE OF EACH OF THE SITES IS AT YOUR OWN RISK. EACH OF THE SITES IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
THE COMPANY MAKES NO WARRANTY, REPRESENTATION, OR ENDORSEMENT WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF ANY OF THE SITES OR ITS CONTENTS. YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR YOUR USE OF EACH SITE.
Limitation of Liability
EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCE WILL THE COMPANY OR ANY OF ITS PARENT, SUBSIDIARIES, AFFILIATES OR ITS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, CONTRACTORS, SUCCESSORS OR ASSIGNS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING ANY DAMAGES OR LOSS FROM, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, WHETHER CAUSED, DIRECTLY OR INDIRECTLY, BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OR RELIANCE ON, ANY OF THE SITES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH ANY SITE IS TO STOP USING SUCH SITE AND ANY RELATED SERVICE.
Indemnification
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless the Company, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, representatives, service providers, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to your breach of these General Terms and Conditions or your use of the Site(s) other than as expressly authorized in these General Terms and Conditions.
Governing Law and Arbitration
The Site(s) and these General Terms and Conditions will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision.
Unless prohibited by applicable law, all disputes and questions whatsoever arising from or in connection with your use of the Site(s) and/or these General Terms and Conditions, the Terms and Conditions for Purchasing Goods or Services or the Privacy Policy shall be resolved by arbitration. Such arbitration shall be conducted by a single arbitrator. The arbitrator shall be appointed by agreement between the parties or, in default of such agreement, such arbitrator shall be appointed by a Judge of the Superior Court of Justice sitting in Toronto, Ontario upon the application of any of the parties and such judge shall be entitled to act as such arbitrator, if he or she so desires. The arbitration shall be held in the City of Toronto, Ontario. The procedure to be followed shall be agreed to by the parties or, in default of such agreement, determined by the arbitrator. The arbitration shall proceed in accordance with the provisions of the Arbitration Act, 1991 (Ontario). The arbitrator shall have the power to proceed with the arbitration and to deliver his or her award notwithstanding the default by any party in respect of any procedural order made by the arbitrator. The decision arrived at by the arbitrator shall be final and binding subject to a right of appeal to a court of competent jurisdiction on matters of law only. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction
Waiver
No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these General Terms and Conditions operates, or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
Severability
If any term or provision of these General Terms and Conditions is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these General Terms and Conditions or invalidate or render unenforceable such term or provision in any other jurisdiction.
Entire Agreement
These General Terms and Conditions, our Terms and Conditions for Purchasing Goods or Services and our Privacy Policy constitute the sole and entire agreement between you and ShopThing Inc. regarding the Sites(s) and any related service and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, regarding such subject matter.
Reporting and Contact
This Site(s) are operated by ShopThing Inc., 124 Merton Street, Toronto, Ontario (Canada), M4S 2Z2.
Feedback, comments, requests for technical support, and other communications relating to the Site(s) should be directed to hello@shopthing.com.
TERMS AND CONDITIONS FOR PURCHASING GOODS OR SERVICES
This document contains very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully.
You may only order or obtain products or services from us if you: (i) agree to these terms and conditions; (ii) are the age of majority in your province or state of residence; and (iii) are not otherwise prohibited by applicable law from accessing or using the Sites.
These Terms and Conditions for Purchasing Goods or Services (these “Terms”) apply to the purchase and sale of products and services through any or all of the following: (i) our website, ShopThing.com, and all pages associated thereto, (ii) the ShopThing iOS mobile app, (iii) the ShopThing Android mobile app, and (iv) the ShopThing page or profile on any social media network, including without limitation, Instagram and Facebook (each a “Site” and collectively, the “Sites”).
These Terms are subject to change by ShopThing Inc. (referred to as “ShopThing”, “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to these Terms will be in effect as of the “Last Updated Date” referenced on our Site(s).
You should review these Terms, together with our General Terms and Conditions and our Privacy Policy before purchasing any product or services that are available through the Site(s). Your continued use of any Site from and after the “Last Updated Date” will constitute your acceptance of and agreement to such changes.
These Terms are an integral part of the General Terms and Conditions that apply generally to the use of our Site(s). You should also carefully review our Privacy Policy before placing an order for products or services through this Site (see Section 8).
Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us. Until we have accepted your order we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
Prices and Payment Terms.
All prices, discounts, and promotions posted are subject to change without notice. The price charged for a product or service will be the price advertised by us at the time the order is placed, subject to the terms of any promotions or discounts that may be applicable. The price charged will be clearly stated in your order confirmation email. Posted prices do not include sales taxes or charges for shipping and handling. All such taxes and charges will be added to your total price and, where feasible, will be itemized in your shopping cart and/or your order confirmation email. We strive to display accurate price information; however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
Payment using a valid credit card must be received by us before our acceptance of an order. We currently accept payment through VISA, American Express and MasterCard for all purchases. You represent and warrant that: (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted at the time of your order.
Shipments; Delivery; Title and Risk of Loss.
We will arrange for shipment of the products to you. Please check your order confirmation for shipment details. You are responsible for all shipping and handling charges unless otherwise specified in the order confirmation.
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Returns and Refunds. ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS OR CREDIT ON ANY PRODUCTS PURCHASED THROUGH OUR SITES.
Manufacturer's Warranty and Disclaimers.
We do not manufacture or control any of the products or services offered on our Site(s). The availability of products or services through our Site(s) does not indicate an affiliation with or endorsement of any product, service, or brand. We do not provide any conditions or warranties with respect to the products or services offered on our Site(s).
ALL PRODUCTS AND SERVICES OFFERED ON EACH SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OR CONDITION WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OR CONDITION: (A) OF MERCHANTABILITY; (B) OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER CONDITIONS AND WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
Limitation of Liability.
EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCE WILL WE OR ANY OF OUR PARENT, SUBSIDIARIES, AFFILIATES OR OURS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, CONTRACTORS, SUCCESSORS OR ASSIGNS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING ANY DAMAGES OR LOSS FROM, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, WHETHER CAUSED, DIRECTLY OR INDIRECTLY, BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OR RELIANCE ON, ANY OF THE SITES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH ANY SITE IS TO STOP USING SUCH SITE AND ANY RELATED SERVICE.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE(S).
Goods Not for Resale or Export. You represent and warrant that you are buying products or services from the Site(s) solely for your own use and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to your province or state of residence.
Privacy. We respect your privacy and are committed to protecting it. Our Privacy Policy,, governs the processing of all personal data collected from you in connection with your purchase of products or services through our Sites.
Force Majeure. We are not liable or responsible to you, nor shall we be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any of these Terms, when and to the extent that our failure or delay is caused by or results from any of the following events (“Force Majeure Event(s)”): (a) acts of God; (b) flood, fire, earthquake, explosion, epidemics, pandemics, including the 2019 novel coronavirus pandemic (COVID-19); (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or action; (e) embargoes or blockades in effect on or after the date of this agreement; (f) national or regional emergency; (g) strikes, labour stoppages or slowdowns or other industrial disturbances; and (h) other similar events beyond our control.
Governing Law. All matters arising out of or relating to these Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Waiver of Recourse to the Courts and Binding Arbitration.
WHERE PERMITTED BY APPLICABLE LAW, YOU AND SHOPTHING AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THIS SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
The arbitration shall proceed in accordance with the provisions of the Arbitration Act, 1991 (Ontario).
The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 12 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
No Waivers. The failure or delay by us to exercise or enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of ShopThing.
No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you.
Severability. If any provision of these Terms is invalid, illegal, void, or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
Entire Agreement. These Terms, our General Terms and Conditions, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.
Last updated April 18th, 2023.