Policies for Seller Protection

ShopThing Seller Protection is designed to safeguard Sellers against potential losses for packages that are deemed lost or damaged in transit by the carrier. This is done through the prepaid shipping labels provided by ShopThing. The cost of Seller Protection is non-refundable.

Seller Protection Fee: A base fee of $2.00, plus tax, will be charged for orders with a sales price up to $1,000. For every $1,000 increment over $1,000, an additional $2.00, plus tax, will be charged.

How Does it Work?

For every order you fulfill, the Protection Fees will be automatically calculated based on the sales price of the item sold. For instance:

For a sales price between $0 and $1,000, a $2.00 Seller Protection Fee, plus tax, will be applied.
For a sales price between $1,001 and $2,000, a $4.00 Seller Protection Fee, plus tax, will be applied.
For a sales price between $2,001 and $3,000, a $6.00 Seller Protection Fee, plus tax, will be applied.

If a package is returned back to you, you will be charged a new Protection Fee.

Eligibility for Seller Protection

In the event that a claim is opened by a customer, the following conditions must be met to qualify for Seller Protection:

Shipping Documentation: Sellers must provide valid proof of shipment, including tracking numbers and shipping receipts.
Cooperation During Investigation: Full cooperation from the seller is required during the investigation process. This includes providing requested documentation and timely responses to inquiries.

For all claims opened by a customer, an investigation will be opened with the carrier that was used. Based on the investigation findings by the carrier, a determination will be made regarding the validity of the claim.

If the carrier confirms that the package was successfully delivered to the customer shipping address with proof of the delivery, the seller is protected.
If the carrier confirms that the package was received and delivered, but incorrectly to the customer, the seller is protected.

In the event that an order was returned to the seller but the seller claims that they did not receive it, the following conditions must be met to qualify for Seller Protection:

Cooperation During Investigation: Full cooperation from the seller is required during the investigation process. This includes providing requested documentation and timely responses to inquiries.

For all claims opened by a seller, an investigation will be opened with the carrier that was used. Based on the investigation findings by the carrier, a determination will be made regarding the validity of the claim.

If the carrier confirms that the package was received and delivered, but incorrectly to the seller, the seller is protected
If the carrier confirms that the package was successfully delivered to the seller's shipping address with proof of delivery, the seller will not be protected and as such ShopThing will be required to refund the customer and reverse the payout from the Seller.

Commonly Asked Questions:

How do you charge seller protection if I bundle an order for a customer? If you are bundling an order via our Dashboard, we will calculate Seller Protection on each individual order’s product subtotal.

Last Updated July 14, 2024