ShopThing VIP Pass RETURN POLICY

As a VIP Pass Member, you can return or cancel up to two (2) orders per month (minus the cost of priority shipping where applicable).

VIP Returns are EXCLUSIVE of any items where FINAL SALE is expressly listed in event. In addition, all items sold and purchased through a Marketplace seller in App are considered to be FINAL SALE, no cancellations, returns/or exchanges for a refund/or credit will be accepted for these items. Final sale items may include but are not limited to; marketplace, pre-loved, swimwear and intimates.  

Don’t fret, your VIP perks of 2 cancellations, returns or exchanges per month will still apply to events hosted by any verified ShopThing Shoppers (excluding pre-loved items). These shoppers will be recognized by a blue check mark in the FEATURED SECTION in App. 

Please note, FINAL SALE items excluded from VIP returns policy will be clearly indicated in app, event and on your packing slip.  

The ‘month’ refers to calendar month and does not begin from your ‘member since’ date.

Cancellation of an item you have paid for may only be made before the item has been confirmed by the Shopper in event. Cancellation requests may not be processed outside of ShopThing Customer Care hours of operation. Upon successful cancellation, the payment authorization on you credit card will reverse and no money will be taken from your account.  

Return of an item must be agreed upon with ShopThing no later than 10 days from receipt of your item.

Refunds will be made to the original method of payment once the goods have been returned to and accepted by ShopThing.  

All items must be returned in their original condition, with tags attached, unworn and unwashed. Returns in the original condition must have the ShopThing label in tact.  

The refunded amount will be the original total less the cost of a pre-paid return shipping label as supplied by ShopThing.   If you choose to send the goods back on your own, the same expectation of condition applies and your refund will made in the full amount originally paid less any priority shipping premiums paid.

Please note that we do not offer any merchandise credit at this time.

After 10 business days of your order being received, returns will not be accepted. 

WHAT IS THE RETURN PROCESS? 

  1. Please email hello@shopthing.com with your order details (first name, last name, order number,  product description and the email address with which you created your ShopThing VIP Pass account and used to purchase the product) to initiate your return.

  2. Upon request ShopThing can provide you with a return label for you to send your item back with. We kindly ask that your package is shipped within 5 business days of the label being provided.

    • Please notify our customer care team once your item has been shipped back to us.

  3. It may take up to 2 weeks for your package to be received at our Fulfillment Center.

  4. Once received, the goods will be inspected. All items must be returned in their original condition with all tags attached, unworn and unwashed. Returns should be in the original packaging where possible with dust bags and authenticity cards included where applcable. Goods not received in the above noted condition may not be accepted and may be returned to you.

  5. If your return item is accepted, we will process your refund within 5 business days of receipt. An email with your refund details will be sent to the email address that was used to place the original order.

Please allow 5-7 business days, depending on your financial institution, for all refunds to appear on your credit card statement. 

I’M A VIP PASS MEMBER, CAN I RETURN MY PACKAGE?

To qualify for a return, you must be a VIP pass Member at both the time of purchase, and at the time of return initiation. If you require assistance in understanding if your order qualifies for a return, our team can provide you with specific order details. 

VIP Pass returns are not elligible on items specified as FINAL SALE in our live shopping events.

Please note that you have a window of 10 business days from the date you receive your package to initiate a return by emailing hello@shopthing.com 

ARE RETURNS FREE? 

Any returns initiated within 10 business days of the order being delivered can be returned at your cost.

We kindly ask that you send your item back within 5 business days of the date the return is initiated in order to be eligible for a full refund. 

Please know that we reserve the right to refuse any packages that are sent outside of the return policy as outlined above. 

WHY AM I BEING REFUNDED LESS THAN WHAT I ORIGINALLY PAID? 

If the item which you are returning was purchased in a currency other than your local currency, any refund issued will be paid in the same currency as the purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid. 

ShopThing is not responsible for any changes or fluctuations caused by currency exchange.  Refunds will be processed at the rate used by your cardholder the day the refund is processed. This rate is subject to change and is not at the discretion of ShopThing.

WHY DID I NOT RECEIVE A FULL REFUND? 

If you paid priority shipping for the item being returned, this amount will not be refunded to you, as stated in our terms of use, refunds do not include priority shipping costs. 

If you paid for package protection, this amount will also not be refunded to you, as stated in our terms of use.

WHY WAS MY RETURN SENT BACK TO ME?

All returns will be inspected. Items must be returned in their original condition with all tags attached, unworn and unwashed. Returns should be in the original packaging where possible with dust bags and authenticity cards included where applcable. Goods not received in the above noted condition may not be accepted and may be returned to you.

CAN I EXCHANGE?

We allow exchanges on a case-by-case basis, depending on the item you purchased, and the event and retailer from which your item was purchased. 

DUTIES & TAXES

You will be liable for any local sales taxes, import duties adn brokerage fees which may be charged on the delivery of your order. Failure to pay these charges may result in your order being returned to ShopThing. It will be your sole responsibility to arrange for re-shipment of your goods if this occurs.

In the event that you choose to return an order that was subject to duties or taxes, this amount will not be reimbursed or covered by ShopThing once your item has been returned to us. 

DISCLAIMER 

The Returns Policy does not affect your statutory rights.
For more information on your statutory rights, contact your local Trading Standards Office, Consumer Protection bureau, Citizens Advice Bureau or the equivalent in your jurisdiction, if any.

Last Updated April 5, 2023.